Delivery Policy
At Livewell Dispensary, we are committed to providing a reliable and discreet delivery service for your treatment. Please review the following information regarding our delivery policy:
 
1. Delivery Options
We deliver across the UK and offer the following options at checkout:

• Standard Delivery: Free on all orders over £40. A small charge applies to orders under £40, shown at checkout before you pay.
• Next Day Tracked Delivery: Available on request. If your order is approved by 2pm, it is dispatched for delivery the next working day.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
 
2. Clinical Approval and Processing
As a prescribing pharmacy, your order is only dispatched once payment is confirmed and our clinical team has reviewed and approved your treatment. Most orders are approved and dispatched quickly, though some may take a little longer if our prescriber needs more information from you. You will receive a confirmation email once your order is on its way.
 
3. Delivery Costs
Standard delivery is free on orders over £40. Any delivery charge for smaller orders or for next day tracked delivery is shown clearly during checkout before you complete your purchase.
 
4. Discreet Packaging
Your privacy matters to us. All orders are sent in plain, unbranded packaging, so there is nothing on the outside to show what is inside or where it has come from.
 
5. Delivery Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery. You can track your order using the provided tracking number through the carrier’s website.
 
6. Delivery Address
Please make sure the delivery address you provide at checkout is accurate and complete, to avoid any delays or delivery issues. We cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.
 
7. Delivery Exceptions
In rare cases, unforeseen circumstances such as severe weather or carrier disruption may affect delivery times. We will make every effort to let you know of any delays and to resolve any issues promptly.
 
8. Contact Us
If you have any questions, concerns, or special requests about your delivery, please contact our customer service team at info@livewelldispensary.co.uk. We are here to help and to make sure your delivery goes smoothly.
This Delivery Policy is subject to change without notice. Please refer to the latest version on our website for updates.
Last updated: 16 July 2026