Privacy Policy for Livewell Dispensary
Livewell Dispensary is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, create an account, complete a consultation, or otherwise interact with us as a patient of our online pharmacy and prescribing service.
1. Information We Collect
We may collect personal data directly from you, and automatically through your use of our website. The types of personal data we may collect include:
- Contact and identity information, such as your name, date of birth, email address, phone number, and delivery address.
- Health and medical information you provide during a consultation, such as your symptoms, medical history, and current medicines. This is special category data and is handled with extra care.
- Payment information needed to process your order, such as card or other payment details.
- Information about your interactions with us, including your order history, consultation records, and communication preferences.
- Technical information such as your IP address, device type, and browser information, collected through cookies and similar technologies.
2. How We Use Your Information
We may use your personal data for the following purposes:
- To assess your consultation and provide safe, appropriate treatment.
- To process, dispense, and deliver your orders.
- To communicate with you about your orders, account, consultations, and enquiries.
- To send you treatment reminders and, where you have consented, marketing communications.
- To improve our products, services, and website.
- To meet our legal, regulatory, and professional obligations as a GPhC-registered pharmacy.
3. Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
- Performance of a contract: to fulfil our obligations to you when you place an order.
- Consent: to send you marketing communications, which you can withdraw at any time.
- Legitimate interests: to run and improve our service and to prevent fraud.
- Legal obligation: to comply with pharmacy and healthcare regulations.
- Provision of health care: we process your health data under Article 9(2)(h) of UK GDPR, for the provision of healthcare and treatment by, or under the responsibility of, a healthcare professional.
4. Data Sharing and Disclosure
We only share your personal data where necessary, and with appropriate safeguards in place. We may share it with:
- Our clinical team and prescribers, who review your consultation and approve treatment.
- Titanverse, which we use to manage bookings and appointment scheduling.
- WooPW by Pharmacy Mentor, our online prescribing platform, used to process consultations and prescriptions securely.
- AutomateWoo, which we use to send treatment reminders and marketing communications where you have consented.
- Payment processors, to take payment securely.
- Delivery partners, to dispatch your order to you.
- Regulators, legal authorities, or other bodies where we are required to do so by law.
- A third party in connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy. As a pharmacy, we are required to keep certain patient and prescription records for a minimum period set by law and professional guidance, even after you stop using our service.
6. Your Rights You have certain rights regarding your personal data, including the right to:
- Access and receive a copy of your personal data.
- Correct any inaccuracies in your personal data.
- Request the deletion of your personal data, where we are not legally required to keep it.
- Object to, or restrict, the processing of your personal data.
- Withdraw your consent for marketing communications at any time.
If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Security Measures
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@livewelldispensary.co.uk.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The latest version will always be posted on our website. By continuing to use our website or providing personal data to us after any changes, you acknowledge the updated policy.
This Privacy Policy is subject to change without notice. Please refer to the latest version on our website for updates.
Last updated: 16 July 2026
