Video Consultations at Live Well
Good care is not a tick-box exercise. For some treatments and pathways, the safest way to prescribe is to actually speak with you. That is why we offer video consultations with our prescribers, so your treatment is right for you, not just approved on paper.
You start with a short online consultation. If your treatment or pathway needs it, our prescriber will invite you to a video consultation to talk things through. You will agree a time that suits you, join securely from your phone or computer, and speak directly with the clinician looking after your care.
- Clinician-led GPhC pharmacy
- Dispensed UK-registered
- Support Ongoing care
When Will I Have a Video Consultation?
Not every treatment needs one, but many do. For weight loss and certain other pathways, a video consultation is an important safety step, so your prescriber can check your suitability properly. We will always tell you if one is needed before you go any further.
Starting weight loss treatment
You want to begin a weight loss pathway that includes a proper clinical review.
A pathway that requires it
Your treatment needs an extra safety check before it can be approved.
Wanting reassurance
You would value speaking to a clinician directly before starting treatment.
A few things to have ready
Ready to begin
- A quiet, private space for your call
- A phone or computer with a camera
- A list of any medicines you currently take
- Your GP details, if you are happy to share them
What happens next
- You book a video consultation time that suits you
- You speak with a UK prescriber about your treatment
- Approved treatment is dispensed and delivered discreetly
- We follow up to make sure your treatment keeps working for you
Common questions
Most patients complete the questionnaire, blood test and video consultation within two to three weeks. Repeat orders and monitoring are then handled through your patient portal.
Not always. Some treatments need one for safety, such as weight loss and certain other pathways. We will tell you clearly if one is required.
You join securely from your phone or computer at a time you have agreed. There is nothing to download or set up beforehand.
You will speak with a UK-registered prescriber who reviews your care and can answer your questions directly.
Our team is here throughout. We offer follow-up video consultations where helpful and are always happy to help.
Trusted & accredited
Begin your journey
No GP referral needed